We ship directly from Indonesia to customers worldwide. Here's everything you need to know before placing your order.
All regions
All states & territories
All 50 states including Hawaii & Alaska
Germany, France, Netherlands, Italy, Spain, Sweden + more
All regions
Malaysia, UAE, UK, Hong Kong, Japan, and others
Pre-ordered items will ship once available. If your order contains both pre-order and in-stock items, they may ship separately.
Once your order has been confirmed, you will receive a confirmation email. Please allow 1–2 business days for processing before dispatch.
If your tracking shows delivered but you have not received your parcel, please contact us immediately so we can investigate with the courier.
Duties & taxes may apply for international orders. These charges are the responsibility of the customer and are determined by your local customs authority.
Orders returned due to being uncollected or incorrect address may incur additional re-shipping charges.
Lencir International is not responsible for courier delays or customs clearance times.
We begin processing orders quickly. If you need to make a change, contact us as soon as possible. We can only accommodate changes before the order has been dispatched.
International shipments can sometimes have gaps in tracking updates, particularly during customs processing. If your tracking has not updated for more than 5 business days, please reach out and we'll investigate.
Yes, depending on your country’s regulations, your order may be subject to import duties, taxes, or customs fees upon arrival. These charges are determined by your local customs authority and are not included in your purchase. We recommend checking with your local customs office for an estimate before placing your order.
We're expanding our shipping zones. If your country isn't listed at checkout, please reach out to us at 'contact us' and we'll do our best to accommodate your order.
Our team is happy to help with anything shipping-related before you place your order.